We want you to love every fragrance you order from Maison Asrar. Here's what you need to know if something isn't quite right.

Damaged or Faulty Items

If your order arrives physically damaged or faulty, please contact us and send it to us for inspection. Once approved, you'll be eligible for a full refund.

Opened Products

Due to the nature of our products, we're unable to accept returns on opened items. Once a product's seal has been broken, it's considered used and can no longer be returned or exchanged — even if the scent isn't to your liking.

Before purchasing, we always recommend reviewing the fragrance notes carefully on each product page. If you're ever unsure which scent is right for you, our team is happy to help you choose.

How to Start a Return

If your item qualifies for a return under the conditions above, please contact us with your order number and a description of the issue. We'll guide you through the next steps.

Refunds

Once your return is received and inspected, we'll notify you of the approval status. If approved, your refund will be processed back to your original payment method.

Questions?

If you have any questions about a return or refund, feel free to reach out — we're always happy to help.